Call 310.798.BODY or email us at
info@bodyetcspa.com
Mon: 12pm to 5pm (Hair Salon open by advance appointment only)
Tue - Fri: 10am to 7pm
Sat: 9am to 8pm
Sun: 10am to 6pm (Hair Salon open by advance appointment only)
When making reservations please give us a call 310-798-BODY one week in advance so that we can
most effectively meet your needs. If you want to schedule a package on a Saturday, please allow 2
weeks prior to your desired date. Upon making an appointment client should be prepared to provide
credit card details to secure the appointment; your card will not be charged unless there is a failure
to cancel your appointment according our cancellation policy. For Spa Parties, we require
non-refundable 10% deposit. We recommend that you schedule your next facial, massage, etc.
prior to leaving the spa, as we offer a 10% prebooking discount. There are no substitutions of
services with any of our Spa Packages.
For your convenience we provide male or female massage therapists. If at any time you wish to try
or change to a different operator please feel free to do so. Our staff wants you to feel comfortable
and encourages you to try different operators to most effectively meet your needs.
Lunch
A spa lunch is provided with our Perfect Day package. We offer a variety of salads, sandwiches, and
beverage. If your services do not include lunch, it can be added to your schedule at an additional
charge of $18.00.
A series of treatments on any service in the spa is offered to you at a substantial savings. All series
must be prepaid in a single payment. You will be issued a series card, which must be presented at
the time of service. Series are valid for one year and are non-refundable.
If you are unable to make your appointment, we require a notice of 24-hours for single services and
48 hours for multiple services or packages. Failure to do so will result in a full charge for reserved
services. To prevent from being charged please adhere to our cancellation policy as we will be
unable to make any exceptions. This also applies to no shows. Late arrivals over 15 minutes risk
shortening of services. Late arrivals of 30 minutes or more are considered to be equivalent to a last
minute cancellation and are subject to the 100% cancellation fee.
Body Etc. validates parking for up to 3 hours in the parking garage attached to the Crowne Plaza.
Please bring your ticket up so that we may validate it for you.
Being on time is greatly appreciated so that you may receive your full services and our other clients
are not inconvenienced. We recommend arriving at least 15 minutes before your scheduled
appointment time. You can wind down, use the sauna or jacuzzi, slip into a robe, and start your
treatment relaxed and on time. Prior to any services please inform us about any special medical
conditions, allergies, or medication that you are taking.
When leaving Body Etc., please stop at the reception desk to settle your account. Charges may be
settled with credit card, cash, local check, or gift certificate. There will be a $25 charge for returned
checks. Guests of the Crowne Plaza may also charge services to their room (additional hotel service
fees may apply). Please present your gift certificate to the receptionists before your services begin.
At your discretion, Body Etc's personnel appreciates gratuity. Individual gratuity envelopes are
located at the front reception desk. All spa parties will include a 18% gratuity.l
Any purchase can be returned as long as it is unused, accompanied by a receipt and within 7 days
from the purchase and a credit will be issued - no refunds.
If you would like to make an appointment to have your hair done, we have a full service hair salon
located on the first floor of the hotel. Please call Highlites Salon at 310-318-1310
Please ask the receptionist for a lock if you would like to put your belongings in a locker.
Gift certificates must be presented in order to receive your services, please give them to the
receptionist prior to starting your services. We cannot be held responsible for lost or stolen gift
certificates. No refunds.
Learning is the key to our personal growth and we welcome and encourage your suggestions and
comments to help serve you better. Do not leave the spa without addressing your concerns with
our Spa Director so we can remedy the situation immediately.
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